Service & Support

Service & Support

Warranty Statement

We provides warranty to original purchaser
Warranty Statement
Fametech Inc. provides warranty to original purchaser or that TYSSO POS terminals and peripherals purchased from our authorized reseller will be free from defects in materials and workmanship for a specific length of time from the date of purchase. The relevant regulations are listed below.
General Warranty Period
New products sold by FAMETECH carry 12 months limited warranty effective on invoice date. (Receipt Printer Mechanism's Warranty is 3-month)
Void of Warranty
  • Warranty void If Warranty and labels for systems and components are removed.
  • Warranty becomes void if the hardware components or chassis are physically damaged, mishandled, or altered in any way
Warranty Coverage
Refer to the tables in Warranty Statement, Fametech will bear 2-way shipping fee generated from pick-up and returning those defective products within 30 days after purchase. We will either exchange the brand new working products or give a refund.
  • If the faulty product is determined to be faulty in the period between the date of 30 days after purchase to the date of warranty expired, Fametech will bear only one-way shipping fee charged for returning the replaced or repaired product to our customer. The returned RMA stock must be freight prepaid.
  • Outside the product warranty period, a processing fee will incur for material and labor cost. Fametech will provide a quotation to the customer for consent to continue the repair/replacement work. Without the customer confirmation, repair work will not be per formed.
DOA Claims
Claims for DOA must be made within 14 days of receiving ordered product(s)
Return Policy
  • Customers must fill out a RMA request form and fax it back to FAMETECH to issue a RMA number.
  • The RMA number must be visible on the outside of the package along with customer's name and return address.
  • There will be a restocking fee of up to 15% for non-defective returned products or for any products returned as defective that has no problems.
Warranty Procedure
  • Contact FAMETECH to report RMA and request for RMA form and RMA number
  • Email or Fax RMA form and return the RMA stock
  • FAMETECH's services includes inspection, diagnosis, repairing, replacement, and cleaning of the returned RMA Stock
  • The 12 months limited warranty includes:
3 Months Limited Warranty for Receipt Printer Mechanism
Warranty
Period
RMA Services RMA Services Cost Delivery Cost & Handling
Refund Replace Repair Parts Labor Customer To
Fametech
Fametech To Customer
1st-30ed Day O O O Free Free Free Free
3led-3rd Month/
End of Warranty
X X O Free Free Pay by
Customer
Pay by
Fametech
Out Of Warranty X X O Pay by
Customer
Pay by
Customer
Pay by
Customer
Pay by
Customer