Service & Support

Service & Support

RMA Service

We provides warranty to original purchaser
RMA Service
Return Policy
  • 1.Refer to the tables in Warranty Statement, Fametech will bear 2-way shipping fee gener ated from pick-up and returning those defective products within 30 days after purchase. We will either exchange the brand new working products or give a refund.
  • If the faulty product is determined to be faulty in the period between the date of 30 days after purchase to the date of warranty expired, Fametech will bear only one-way shipping fee charged for returning the replaced or repaired product to our customer. The returned RMA stock must be freight prepaid.
  • Outside the product warranty period, a processing fee will incur for material and labor cost. Fametech will provide a quotation to the customer for consent to continue the repair/replacement work. Without the customer confirmation, repair work will not be per formed.
  • The turnaround time for any RMA Repair work is four to six weeks from the received date.
  • Returned products must be packaged properly to avoid any shipping damages. Any
    damage or loss of returned goods during transportation shall be regard as artificial
    damage.
  • In the event the RMA form is incomplete or inaccurate, our staff will inform customer and request for further instruction. Until a confirmed instruction, the delayed time will not be included in the four to six weeks turnaround time.
  • The documents required for RMA is considered incomplete and/or inaccurate when any of the following is true:
    1. No List
    2. Incorrect quantity or wrong parts
    3. Incomplete form (e.g. lack description)
    4. Inconsistency between the form and the actual returned products (e.g. serial number,model number)
RMA Procedure
  • Contact FAMETECH to report RMA and request for RMA form and RMA number, and Email or Fax RMA form and return the RMA stock
  • The following documents must be sent with the RMA item to us.
    • The commercial invoice
    • Packing list
    • Brief (or detailed) descriptions on the product's faulty status
    Please mention the following clause in the commercial invoice: "RMA stock returned for repair or replacement, No Commercial Value"
3 Months Limited Warranty for Receipt Printer Mechanism
Warranty
Period
RMA Services RMA Services Cost Delivery Cost & Handling
Refund Replace Repair Parts Labor Customer To
Fametech
Fametech To Customer
1st-30ed Day O O O Free Free Free Free
3led-3rd Month/
End of Warranty
X X O Free Free Pay by
Customer
Pay by
Fametech
Out Of Warranty X X O Pay by
Customer
Pay by
Customer
Pay by
Customer
Pay by
Customer